Appointment Booking Policy and Procedures

• It is crucial that all patients booked in to receive a consultation or treatment provide us with information that is correct and true to their knowledge.  When booking an appointment, you acknowledge and give permission for the Podiatrist at The Foot Force Podiatry to perform treatment as is necessary for your foot/lower limb condition.

• Upon booking an appointment a $50 deposit is required to confirm bookings for any private general treatments. If choosing to book an appointment without paying a deposit, that appointment slot can be given to another patient who pays a deposit, with no notice provided to you.

• A valid EPC/CDM care plan from my GP and a valid Medicare card is required in order to bulk-bill general appointments (no out of pocket fees). Upon booking, patients who have an invalid EPC/CDM care plan or ineligibility due to already using all 5 of medicare rebated visits with other allied health professionals, a $80 fee is payable either prior to, on or after the appointment day. Failure to pay this may lead to debt collection and other legal action which will result in additional fees to recover the amount owed.

• As per our policy and procedures, 24 business hrs’ notice for cancellations and/or rescheduling of any general appointments is required.  There will be a $50 cancellation/reschedule fee if 24 business hrs’ notice is not provided for general appointments. Failure to pay this may lead to debt collection and other legal action which will result in additional fees to recover the amount owed.

• 48 business hrs’ notice is required for cancellations and/or rescheduling of any NDIS/Worker’s Comp/Surgery/LASER appointments.  A full fee will be charged for NDIS/Worker’s Comp And Deposit forfeited for LASER/Surgery if cancellation/no show fee if 48 business hrs’ notice is not provided for the above mentioned appointments. Failure to pay this may lead to debt collection and other legal action which will result in additional fees to recover the amount owed.

• If you do not attend or show up to your appointment (no show) without any notice, the full invoice fee amount is payable. The fee amount Is dependant on the type of appointment booked with The Foot Force Podiatry Pty Ltd.

• You are required to confirm your appointment via text/phone call at least 24 business hrs’ prior to your appointment. I am aware and acknowledge that any unconfirmed appointments may be cancelled without notice and appointment slot may be given to another patient.

• For all services that require assessment/treatment of nails, you will need to remove all nail polish/false nails/shellac or anything covering the nails before any appointment/s. The Podiatrist may refuse to treat/service or charge an additional fee of $20 to remove any nail polish at the time of your appointment.

• Any advice, treatment and/or medical devices provided to patients come with no guarantee of successful treatment or positive outcomes.

• Any overdue invoices may incur a 35% interest fee if not paid within 2 weeks of appointment day or from date of notification of debt.

• In situations where debts occur; Costs of Recovery – The debtor/s shall pay for all costs actually incurred by The Foot Force Podiatry Pty Ltd in the recovery of any monies owed under this Agreement/Policy.  You agree to be liable for and indemnify The Foot Force Podiatry Pty Ltd.  These costs include recovery agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis, debt collection commission and legal fees on an indemnity basis.